Opening Hours

eConsult is open 24/7

 
Day Time
Monday 8am - 8pm
Tuesday 7am - 8pm
Wednesday 7am - 8pm
Thursday 7am - 8pm
Friday 8am - 8pm
Weekends / Public Holidays 8am - 2pm
 

If we are closed and you need medical advice, you have the following options:

  1. Use our eConsult service where you can get self-help advice or start a consultation online.
  2. Call Newham Co-op on 02075409949 to book an appointment at the following hubs

Monday – Friday                   Glen Road Medical Centre                 18:30 – 22:00

Saturday                                 Glen Road Medical Centre                 08:00 – 20:00

Saturday                                 Plashet Medical Centre                       08:00 – 20:00

Sunday                                    Glen Road Medical Centre                  08:00 – 20:00

Sunday                                    Westbury Road Surgery                     08:00 – 20:00

3. Alternatively you can call NHS 111 for clinical advice.

 

Closing & Training Events

UPCOMING CLOSURES

 

GP Extended Access Service

What is the GP Extended Access Service?

The Extended Access Service has more appointments with GPs available in Newham, making it easier for you to get an appointment at a time that suits you, including evenings and weekends.

 
When are these appointments available?

Appointments are available from 8am–8pm, 7 days a week, including bank holidays. Appointments must be booked in advance.

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Who can I access these appointments?

Anyone registered with a GP practice in Newham.

 
How do I book an appointment?

Contact your GP practice in the usual way to request an appointment. If there is no appointment available at your practice, they may offer you an appointment with the GP Extended Access Service, if this is right for you.

If your practice is closed and you need a GP, please contact the out-of-hours service  NHS 111. They will also be able to book an appointment for you with the GP Extended Access Service. Please note that your consent will be required in order for an appointment to be booked for you.   

For further information or how to book an appointment online please ask at your GP practice.

If urgent care is required please call ‘111’ for further advice. If your need is life threatening, please go to A&E or call 999.

For support with the management of minor ailments, please contact your local pharmacist or visit the NHS Choices website or Health Help Now .

 
What can I be seen for?

A GP Extended Access appointment is exactly like an appointment at your own GP practice.  The service can see babies and children and has nurse appointments for treatments such as wound care and ear irrigation.

 
Will I see my own GP and/or nurse?

You will be seen by experienced Newham GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.

 
Will the GP I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.

 

 
How do I cancel an appointment?

If you need to cancel the appointment, please call 0207 540 9949 and leave a message stating your name and the time and date of your appointment with the GP Extended Access Service.

 
Where do I go for my appointment?

The service is located at either, Glen Road Medical Centre, Plashet Medical Centre or Westbury Road Surgery

 

Out-Of-Hours 

If you need medical care or advice when the practice is closed please dial 111 to speak to the NHS 111 service, which is free of charge, the will be able to offer you medical advice or direct you to the most appropriate service.

If you are experiencing chest pain, any other life threatening emergency or for urgent medical advice that cannot wait until the surgery reopens please dial 999.

Routine appointments can be booked up to 6 weeks in advance with one of the Clinical team. Appointment times start as early as 07:00 on certain days. We also offer late evening appointments up to 19:50 on Mondays to Friday. Please see below for clinic times.