When We Are Closed

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If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

• England – NHS 111 (BSL) interpreter service
• Scotland – NHS 24 111
• Wales – NHS 111 Wales
• Northern Ireland – NHS 111 Northern Ireland

You can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you’ll:

• find out what local service can help you
• be connected to a nurse, emergency dentist, pharmacist or GP
• get a face-to-face appointment if you need one
• be told how to get any medicine you need
• get self-care advice

You can also get:

• a British Sign Language (BSL) video about NHS 111
• an audio guide to NHS 111

If we are closed and you need medical advice, you have the following options:

Use our eConsult service where you can get self-help advice or start a consultation online.

Call Newham Co-op on 02075409949 to book an appointment at the following hubs.

GP Extended Access Service

What is the GP Extended Access Service?

The Extended Access Service has more appointments with GPs available in Newham, making it easier for you to get an appointment at a time that suits you, including evenings and weekends.

When are these appointments available?

Appointments are available from 8am–8pm, 7 days a week, including bank holidays. Appointments must be booked in advance.

Who can I access these appointments?

Anyone registered with a GP practice in Newham.

How do I book an appointment?

Contact your GP practice in the usual way to request an appointment. If there is no appointment available at your practice, they may offer you an appointment with the GP Extended Access Service, if this is right for you.

If your practice is closed and you need a GP, please contact the out-of-hours service NHS 111. They will also be able to book an appointment for you with the GP Extended Access Service. Please note that your consent will be required in order for an appointment to be booked for you.

For further information or how to book an appointment online please ask at your GP practice.

If urgent care is required please call 111 for further advice. If your need is life threatening, please go to A&E or call 999.

For support with the management of minor ailments, please contact your local pharmacist or visit the NHS website.

What can I be seen for?

A GP Extended Access appointment is exactly like an appointment at your own GP practice.  The service can see babies and children and has nurse appointments for treatments such as wound care and ear irrigation.

Will I see my own GP and/or nurse?

You will be seen by experienced Newham GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.

Will the GP I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.

How do I cancel an appointment?

If you need to cancel the appointment, please call 0207 540 9949 and leave a message stating your name and the time and date of your appointment with the GP Extended Access Service.

Where do I go for my appointment?

The service is located at either, Glen Road Medical Centre, Plashet Medical Centre or Westbury Road Surgery